Welcome to The Eye Clinic at Rondels. By using our medical eye care services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, you should not use our services.
1. General Information
1.1 These terms govern your use of all services provided by The Eye Clinic (referred to as “we,” “us,” or “our”).
1.2 The Eye Clinic specialises in providing medical and optometric care, diagnostics, treatment, and advice for eye health.
2. Use of Services
2.1 The services provided are for medical purposes only and should not replace emergency or life-threatening care. In such cases, you must seek immediate assistance from a hospital or emergency services.
2.2 Our services are intended for individuals who provide accurate and truthful information about their medical history, current conditions, and symptoms.
3. Appointments and Consultations
3.1 Appointments must be scheduled in advance. Walk-in consultations are subject to availability which is never guaranteed. You may book online or by telephone. You will receive email and/or text confirmation upon booking and reminders 24 hours prior to your appointment.
3.2 You agree to arrive on time for scheduled appointments. Failure to do so may result in no-show or rescheduling charges. If you arrive late for your appointment we are under no obligation to accommodate you, since doing so may inconvenience other patients. We may therefore require you to reschedule.
3.3 We operate a strict no-show policy. Missed appointments without prior notice will incur a no-show fee as outlined in our fee policy.
4. Patient Responsibilities
4.1 You must provide complete and accurate medical history, including any allergies, medications, or prior diagnoses.
4.2 Follow all advice and prescriptions provided by our practitioners. Non-compliance may impact the effectiveness of your treatment, and we shall not be held liable for such outcomes.
4.3 Contact us immediately if you experience adverse reactions or worsening conditions following treatment.
5. Privacy and Confidentiality
5.1 We are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information, in accordance with Data Protection Law 2018.
5.2 For more details, please review our privacy policy.
6. Fees and Payments
6.1 Payment for services is due at the time of service unless otherwise specified.
6.2 Insurance claims, if applicable, are the patient’s responsibility unless otherwise stated.
6.3 Prices are subject to change without prior notice, though any changes will not apply to services already booked or rendered.
7. Medical Disclaimer
7.1 The information and services provided by The Eye Clinic do not guarantee specific outcomes.
7.2 All advice and treatment are provided based on the information you provide and may require ongoing assessments.
7.3 The Eye Clinic and its practitioners are not liable for delays in care caused by incomplete or inaccurate information provided by the patient.
8. Limitations of Liability
8.1 To the fullest extent permitted by law, we disclaim all liability for:
- Complications arising from non-compliance with prescribed treatments.
- Conditions not disclosed during consultations.
- Services or treatments provided by third parties we recommend or refer you to.
8.2 We are not liable for damages arising from unforeseen circumstances, force majeure, or technological disruptions.
9. Cancellation and Refund Policy
9.1 You may cancel or reschedule your appointment up to 24 hours before the appointment time without penalty.
9.2 Refunds for prepaid services are subject to evaluation and must comply with our [Refund Policy Link].
10. Intellectual Property
10.1 All content, logos, and materials associated with The Eye Clinic are the property of the company and are protected by intellectual property laws. Unauthorised use or reproduction is prohibited.
11. Governing Law
11.1 These terms are governed by the laws of Jersey, and any disputes arising under them shall be subject to the exclusive jurisdiction of the Jersey courts.
12. Contracting party
12.1 Our services are supplied by Optical Services (Jersey) Limited. Where services are supplied by independent contracting practitioners on our premises, we are not privy to those contracts which are between you and the independent practitioner concerned.
12.2 Optical Services (Jersey) Limited is registered in Jersey no 74831 with registered office and address for service:
Haut de L’Orme
Rue du Haut de L’Orme
Trinity
Jersey
JE3 5FP
13. Amendments
12.1 We reserve the right to modify these terms at any time. Changes will be communicated via our website or email. Continued use of our services constitutes acceptance of the updated terms.
14. Contact Us
If you have questions about these terms, please contact us:
- Email: accounts@opticalservices.je
- Phone: 01534-826050
- Address: Haut de L’Orme, Rue du Haut de L’Orme, Trinity, Jersey, JE3 5FP
By availing of our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.